How do I return an item?

  • Please contact our customer services team by email returns@thecroydonacademy.com for a Returns Number, they will need to know the invoice no. what is being returned and the reason.
  • If goods have been sent incorrectly please call us within 7 days to arrange a collection and a re-delivery.
  • New merchandise (not washed, worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 14 days of purchase. If new merchandise is returned within 15-30 days of purchase or there are more than 10 items being returned, there is a 15% handling charge, after 30 days goods cannot be accepted. No returns are accepted on co-brand or clearance stock.
  • Returned goods will only be accepted for exchange/refund when returned in original wrappings within 14 days of purchase.
  • Please email if you wish to make a return

Goods will only be accepted back at our discretion. Printed or embroidered products/garments will not be accepted back under any circumstances.

The following cannot be returned:-

  • Goods that have been worn / washed / altered / embroidered / printed or soiled
  • Sparring equipment that is squashed/out of shape
  • Video Tapes, CDs, DVDs.
  • Personalised & custom made products
  • Sparring equipment with straps fastened – causing wrinkling
  • Discontinued/sale merchandise
  • Merchandise not in original wrapping with instructions.
  • Returns without a returns number.
  • Goods returned after 30 days of purchase
  • in NO circumstances will we accept returns of groin guards, singlets, elevation training masks or compression wear